Our Vision: Inspire the Woman. Impact the World.

Our Mission: Alpha Gamma Delta is an international fraternity for women that exists to provide opportunities for personal development through the spirit of sisterhood. We support lifelong learning as a means to gain understanding and wisdom. We promote the value of fraternal membership and commitment to higher education. We help prepare members to contribute to the world's work. We advocate lifetime involvement in Alpha Gamma Delta.

Expectations:

• Be smart. Be committed. Be creative and flexible.
• Learn, all the time.
• Live with integrity and expect the same from others.
• Cooperate, communicate and present your best self in all situations.
• Deliver your highest quality work with the time, resources and knowledge available. 
• Believe in the power of women and the value of Alpha Gamma Delta. 

Your Role in Our Mission:

The Director of Member Experience is broadly charged with developing a best-in-class membership experience centered around belonging, relationship-building and strengthening affinity for Alpha Gamma Delta. The Director of Member Experience leads the Member Experience Team to track both new member and initiated member retention and to create inspirational and effective practices to drive measurable increases in each area.

Your success will be defined by your ability to develop and implement effective plans and strategies impacting both new member and member retention; lead a team of employees to produce quality work against hard deadlines; build collaborative and productive relationships with staff and volunteers; and be committed to meet the needs of a growing, changing organization.

What You Will Be Doing:

• Develop and implement a member and new member experience framework that increases member retention and focuses on belonging, relationship-building, and strengthening affinity for Alpha Gamma Delta.
• Partner with the Chapter Development Team and the Fraternity Wellness Team to execute and implement the member experience strategy at all levels concentrating on differentiation for various chapter sizes and current campus trends and challenges
• Lead the execution and assessment of Alpha Gamma Delta’s participation in the annual Dyad Sisterhood Survey, including, but not limited to:
  • Data compilation and assessment at the individual chapter level
  • Data compilation and assessment at the organization-wide level
• Lead and coach team members through both one-on-one and team interactions in executing member experience and retention strategies.
• Serve as the liaison to the Member Experience Committee on the Volunteer Service Team ensuring their work is aligned with the Fraternity’s strategic plan regarding membership and retention
• Lead and implement the Impact Chapter Program with a focus on training and mentoring the staff coaches, creating chapter resources and coaching on chapter strategic plans
• Serve as a member of the staff Leadership Team which oversees the development and implementation of the strategic plans for the overall Fraternity
• Travel as a representative of the Fraternity as needed.

You are:

• Driven by results and action oriented.
• A problem-solver who makes strategic decisions based on both data and anecdotal information
• An excellent communicator in the English language—both written and verbal—with strong facilitation and curriculum design skills.
• Flexible; able to adapt to changing needs and shift priorities as needed while keeping stakeholders informed.
• A team player, able to collaborate closely with others while exhibiting a positive attitude.
• Able to demonstrate sound decision-making in high-pressure conditions with minimal oversight.
• Detail-oriented, organized and confident with the ability to generate solutions and creatively solve problems.

Qualifications:

• Bachelor’s degree required
• 5+ years’ experience in a relevant field
• Experience in project management and oversight
• Membership in Alpha Gamma Delta or another National Panhellenic Conference organization strongly preferred
• Proficient with Microsoft Office Suite
• Working knowledge of Adobe Creative Suite products preferred
• Coaching, supervisory or management experience required
• Ability and willingness to travel as a representative of the Fraternity when needed
• Must be able and willing to lift and carry items 35–50 lbs.

Supervisory Responsibilities: Member Experience Team

Job-Status: Exempt, salaried

Reports to: Chief Operating Officer

Other Duties: The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment Opportunity Policy: We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.